Case Study: Enriching the Passenger Experience with Diverse Seating Solutions

As your trusted source for airport furniture, Arconas recognizes the transformative power diverse seating can have in enhancing airport terminals and enriching passenger experiences. Modern airport terminals are designed to be interesting and welcoming spaces. Arconas offers innovative seating solutions with a comprehensive range of products designed to suit various airport layouts. These solutions not only meet the functional needs of terminals but also enhance their aesthetic appeal and overall user experience.

The Advantage of a Seating Ecosystem

Traditional tandem seating offers critical efficiency and ease-of-maintenance but it alone is no longer sufficient for today's savvy travelers. While navigating busy airports, passengers look for areas that will suit their unique needs.  Avro, Arconas' comprehensive seating ecosystem, offers a diverse range of products within a single, adaptable system. Along with a sleek and modern aesthetic that compliment any terminal environment, the Avro ecosystem allows for the creation of interesting and engaging areas that combine tandem seating with lounge seating, comfortable recliners, and upholstered and wood benches. Avro's ingenious single beam system enables these elements to be configured together or separately, offering flexibility to meet the specific needs of the space. Avro's sustainable design, crafted from recyclable materials that can be fully recycled at the end of their lifespan, offers easy reconfiguration or replacement over time. This not only minimizes waste but also maximizes the product's lifespan, ensuring a timeless and environmentally friendly choice.

Breadth of Products

For airports, being able to furnish a terminal with diverse products is made easier when they can be provided by a single, experienced source with in-depth industry knowledge. Arconas' exclusive distribution partnerships enable airports to access a diverse range of products, including Green Furniture Concept Sculptural seating, Auweko waste and recycling solutions, USM modular counters and other global brands such as Bene, all super-charging the passenger experience. By providing a comprehensive solution for airport furniture, Arconas simplifies both the design and procurement processes.  Its dedicated team of experts ensures the right blend of products that are not only beautiful but keep durability and ease-of-maintenance in mind.

Creating a Unique Sense of Place

Look no further than the latest Skytrax award winners as a testament to the impact of innovative airport design. Newark Liberty International Airport (Best New Airport Terminal), Vancouver International Airport (Best Airport in North America), and Houston Hobby Airport (Best Regional Airport in North America) have recently been recognized for their exceptional terminal experiences. These airports offer passengers unexpected and delightful experiences through their terminal layouts and furniture choices to give the passenger a unique sense of place. By creatively incorporating Arconas furniture, they have created vibrant spaces that prioritize passenger comfort and enjoyment, raising the bar for airport design worldwide.

Universal Accessibility and Inclusivity

Diverse seating options also enhance the overall passenger experience by providing choices that cater to different preferences and needs. For some travelers, a quiet corner with plush seating may be ideal for relaxation, while others may prefer communal seating areas that facilitate social interaction. For passengers with disabilities, diverse seating options are essential for ensuring a seamless and calming travel experience. Arconas has a large selection of universally accessible seating options, such as raised PRM seating and seats with removed outer arms so people can move easily from wheelchair to seat. These not only provide a place to sit, but a sense of inclusion and dignity for passengers with differing abilities.

Terminal operators that incorporate diverse seating options into their interior spaces create “WOW” moments that can surprise and delight their customers.  By understanding the importance of comprehensive seating ecosystems and breadth of products, Arconas is uniquely able to help airports find the right mix of furniture that inspires

*Originally published in Passenger Terminal World Magazine, June 2024